When will I get my order?

Our production time to complete painted pieces is approximately 7-14 business days (or sooner!) After your piece is made, it will be shipped directly to you. Shipping time varies based on location, but is usually 2-5 days. Unpainted pieces are completed and shipped in about half the time. 

Please note production and shipping times may be delayed due to COVID-19. To protect our team and customers, many of our staff have been sent to work from home and we are taking extra precautions for safety reasons.

I need my piece by a certain date.

If you need your piece made by a certain date, please contact usand we'll help you get it right when you need it!

How tall will my name sign be?

Because each name and every letter varies so much, please send us a message prior to purchasing if you need precise measurements for your final piece. The longer the name, the shorter the height.

I need custom sizing.

Whether you need something small, tall or gigantic, we're happy to accommodate. Simply contact us with the design and size you need and we'll do the rest.

I want a color that isn't listed on your website.

Contact us and let us know what color you want and we'll try to make it happen :)

Do you do Greek letters?

We sure do! 

My confirmation email showed the wrong name.

Don't worry. The image on your confirmation email is just a placeholder. Your piece will arrive with the name you entered. 

Why do the prices vary?

Because each piece is completely customized, prices vary by product, size and finish (unfinished, painted or glittered).

Can you make a sign for my business?

Of course. Logos, business names, slogans and catchphrases - we do them all.

I want something completely custom, can you make it?

If you dream it, we can make it (most of the time!) Email us with what you have in mind, a sketch, sizing, colors, etc and we'll help bring it to life.

How do I cancel my order?

As every piece is custom made and we are one of the industry's fastest in producing custom work, please send cancellation requests within 12 hours. If the requests exceeds 12 hours, a cancellation fee may apply. If production has already started on your piece, the order cannot be cancelled.

How can I get in touch with you?

Our team is always here to help whether you have a custom request or a question about your order. Email us anytime at Support@EtchedOnWood.com and we'll get back to you within 24 hours :). 

I ordered my piece unfinished. What do you recommend I use to paint it?

We recommend using a quality brand spray paint. Apply a first coat, focusing mainly on the edges (the over-spray will cover most of the top). Let it dry, then lightly sand it with 220 grit sandpaper. Finally, apply an even coat of spray paint to finish your piece.

How do I hang my monogram and/or name?

Our pieces do not come with any hanging hardware. We recommend using a small nail or two (the same size you would use to hang a picture frame) to hang your monogram or name. "Rest" any of the edges or cutouts of your piece on the nails. Also, double-sided foam tape works great as well, you get add some to your order here.

Is there a warranty?

Most custom shops do not, but because we are so confident in our quality, we offer a warranty that covers any manufacturer's defects for up to five years after the original purchase date. Basically, if your custom piece arrives damaged and it's our fault, we will refund or replace your product for free! However, this does not cover any abuse you might put your piece through on your own. The warranty does not cover outdoor or weather damage, normal wear and tear, accidental damage, scratches, paint chipping or theft. Proof of purchase is required for all warranty claims so please save your receipt or order number. Please review our warranty details here.

Question not listed above?

Contact us here or email us at Support@EtchedOnWood.com

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