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Overview
Thank you for shopping with us! The following page will do a good job explaining some vital information about shipping.
Order Cancellations
As every piece is made to order, if you wish to cancel your order, we must receive notice via email within 12 hours of purchase. Contact us here.
Order Processing Times
Generally, orders will typically finish production in about 1-2 weeks before being shipped out. Shipping times will vary by location. Because of high demand customized wooden items or custom requests, some orders may take up to 5+ weeks. If you need your item by a specific date, please notify us prior to placing your order.
Due to COVID-19 and extra precautious in place to protect our staff and customers, production and shipping times are currently delayed. Production may take 5+ weeks.
Skip The Line
Want to get your order pushed to the front of our queue for production? Add Skip The Line at checkout so your order will be prioritized with an internal rush. Please note Skip The Line is not expedited shipping. If you would like expedited shipping on an order such as Overnight, please contact us for a quote as it will vary by order and location.
The Cost of Shipping
We at Etched On Wood make it a priority that your order will be quickly processed and safely delivered. When it comes to wooden pieces, it's key that every item is made with excellence in mind. However, excellence doesn't just end with the product. We understand that our customers are all over the world and we need to ensure that our pieces reach each destination safe and sound. We custom package each order using industrial grade boxes while incurring additional fees to ensure that the shipping companies treat each package delicately in the transport process.
USA Shipping
We manufacture and ship each item from the United States of America. We offer FREE standard shipping on all orders within the USA.
International Shipping
We are one of the few companies that offer to internationally ship our items to customers around the world. To get a quote or see if we can deliver to you, please contact us.
Our shipping charges are determined by the weight of your order and the cost of shipping to your country. Every country has a different price and we absolutely make no money on shipping. As you can imagine, some of our art pieces are larger items which can increase the price of international shipping significantly. We have arranged discounted prices with our shipping partners that have given us some of the most affordable international shipping prices in the market.
Any international orders placed outside of the United States of America must note that our shipping companies cannot deliver to PO boxes. If you have put a PO box as your address and our system flags it, we will send out notices via email for a new address. If our system doesn't flag it, your shipment may get re-routed. It is your responsibility to make sure a PO box is not used for international orders.
Attempted Deliveries
Our shipping providers such as UPS, Fedex, USPS and other international shippers have a strict policy for deliveries. Signature may be required on orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 3 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 3 attempts, the shipping companies at their own discretion may destroy the package without any further notice. In this event, Etched On Wood will not be liable for the shipment.
Duties & Taxes
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Etched On Wood does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Etched On Wood, please contact your local customs office to find out more information if you are unsure of the charges.
Unforeseen Circumstances
Please note in the case of unforeseen circumstances or Acts of God that are out of our control such as natural disasters, machinery malfunctions, etc some orders may be delayed. We will do our best to remedy the situation and get our orders as soon as possible. In the event that orders cannot be completed, you will be notified.
Contact Us
If you have any further questions or concerns regarding these shipping terms, please contact us via support@etchedonwood.com.